Frequently Asked Questions

Feel free to ask us if you haven’t found the answer

Q: I connected the USB key but the application still runs in DEMO mode. What am I doing wrong?

A: Your Security Key is switched to USB mode instead of HID mode. Install drivers using _SetupDrv utility from drivers folder and re-connect USB key. Switch USB key back to HID mode with Set_USB_Mode utility – press 2, then 3 and re-connect the key.

Q: Where can I find the number of tokens required for the calculation of a code?

A: Number of tokens required for calculations is listed in Help tab of application – Tokens Required, on the product page, and it also shown before each calculation.

Q: The application is very slow, what could be the reason?

A: The application code is virtualized, so it will execute much slower than the native one. Therefore, Arm64 platforms are not recommended for running the calculator in Server mode. Also, when using a USB dongle over a network, there may be additional delays.

Q: Can I run CWP-2 application on Mac OS?

A: Yes, you need to install Parallels Desktop and create a virtual machine with Windows. Then download and install Code Wizard Pro 2 application on a virtual machine.

Q: Is it possible to use CWP-2 security key remotely over a network?

A: Code Wizard Pro 2 application can access remotely USB security key connected to NAS, Linux/Windows/OSX Server or even Raspberry PI or Android device using VirtualHere or other USB over IP client-server solution.

Q: Why did the program stop calculating codes and the vendor ID changed to “DEAD”?

A: It looks like you or someone else triggered the key’s self-destruction mechanism. This would not have happened if the program had been used for its intended purpose, and not for algorithm analysis, hacking attempts, and other activities that are beyond normal use.